Accountability creates meaningful ownership for each employee, to be responsible and follow through on what they say.
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In a small business, there are often not enough resources to have staff dedicated to each function of your operation. You might have one or two jack-of-all-trades employees who are filling the role of reception, administration, customer service, payroll, marketing…you get the picture. Or, maybe you are the company’s go-to person. Whatever your situation, the one area that you want to be strong and steady is human resources.
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An employee has come to you with a problem and you have decided that the best solution is to mediate a discussion. How do you successfully set the stage to resolve conflict?
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Have you ever walked past an office where people’s voices suddenly drop? Have you ever walked in the room and the conversation just stops, leaving an awkward silence? Chances are you ran right into some folk’s mid-gossip.
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Terminating an employee is one of the most difficult tasks an employer faces.
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It is the employer’s responsibility to clearly and proactively communicate the expectations of the position with the employee. When an employee is not meeting your expectations, it is important as an employer to define and discuss how their work performance or behaviors are unacceptable.
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